Case Studies | OEM Cosmetics/OEM Supplements

CASE 01

Want to improve a quality of product which has already been sold in US

Request: Skincare method in East Asia is popular, so we are consigning production of many skincare products with the OEM manufacturer in East Asia. However, we had a lot of troubles with those items, because the quality was different every time the products are delivered, such as a big fluctuation of texture or appearance. We paid for the products, but sometimes we could not release those products in the market. We want to change a factory and re-produce all of those products. Since many customers have already used those products, we request to re-develop all products, with a similar texture and fragrance.

Solution: Based on the customer’s existing products, we re-developed various formulas one-by-one, such as cleanser, serum, cream, etc. The customer’s request was that “DO NOT CHANGE” the texture and fragrance of products. To add on the customer’s request, we suggested containing several active ingredients. We continued to re-develop and to improve for a few times, and adjusted the texture and dose of fragrance. Finally, we could develop the formula which the customer was satisfied.
The customer did renewal of product packaging, and released as a new product.
We received repeated order for several times, the customer is satisfied that we deliver a same high quality product every time.

CASE 02

Request: Skincare products with a traditional herb, turmeric, are popular in our country.
But there are many competitions in a market. We want to produce a face cream with a traditional herb, and also want to appeal MADE IN JAPAN as something outstanding.

Solution: Apart from adding a traditional herb, the customer requested to create a similar fragrance which is contained in the existing product. That fragrance is loved by the local customers, who are the target. In order to develop a similar fragrance, we sourced a benchmarking of product and developed the fragrance properly with several sample works. Then, we developed a formula of face cream, and added a herb extract and beauty skin ingredients. Finally we manufactured MADE IN JAPAN face cream with a local tradition herb. We succeeded to provide “high quality product “and differentiate with the other product. It is now one of the regular items for this customer, and we appreciate that we have several repeated orders.

CASE 03

Request: In Thailand, there are various health supplements with traditional herb or made in USA. We want to produce something outstanding and advantaged supplements than competitors. Also, we need a support for getting approval by FDA Thailand.

Solution: We manufacture tablet, hard capsule, soft capsule and granule in our factory. We suggested developing health supplements with soft capsule format. Because we know there are few factories in South East Asia who can manufacture soft capsule. We explained that soft capsule format could be advantage for the company in South East Asia. The customer agreed to develop supplements with soft capsule format.
We interviewed the customer what kind of supplement they wanted to produce, what active ingredients they wanted to use. Since FDA Thailand sets the limit of concentration strictly, we communicated with the customer well and completed the formulas which conform to FDA regulation. Furthermore, we arranged all necessary documents to get approval by FDA. Finally the customer got approval. We manufactured products and succeeded to export. Also, we supported to apply FDA according to the customer’s request. The customer appreciated with all of our support for all of process through FDA and import.